Our Complaints Procedure

The Solution to All Your Property Searches

Contact Details

ISA Yorkshire Ltd Suite 2, 56 Gowthorpe, Selby, YO8 4ET

ISA Yorkshire Ltd is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered search firms maintain compliance with the Code.

search code logo

The Search Code

The Search Code

  • The Search Code protects for homebuyers, sellers, estate agents, conveyancers, and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom.

  • It sets out minimum standards which firms compiling and selling search reports have to meet.

  • It promotes the best practices and quality standards within the industry for the benefit of consumers and property professionals.

  • It enables consumers and property professionals to have confidence in firms which subscribe to the code, and their products and services.

By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.


If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm’s final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award up to £5,000 to you if the Ombudsman finds that you have suffered actual financial loss and/or aggravation, distress or inconvenience as a result of your search provider failing to keep to the Code.

Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.

You can get more information about the PCCB here.


TPO’s Contact Details:

The Property Ombudsman scheme

Milford House, 43-55 Milford Street




Tel: 01722 333306

Fax: 01722 332296

Web site: www.tpos.co.uk

the property ombudsman

Complaint Procedure

If you want to make a complaint, we will:

Complaints Procedure

  • Acknowledge It Within 5 Working Days of Receipt

  • Normally Deal with It Fully and Provide a Final Response, in Writing, Within 20 Working Days of Receipt

  • Keep You Informed by Letter, Telephone, or E-Mail, As You Prefer, If We Need More Time

  • Provide a Final Response, In Writing, At the Latest Within 40 Working Days of Receipt

  • Liaise, At Your Request, with Anyone Acting Formally on Your Behalf

We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.

Complaints should be sent to:

Jill Whitby


ISA Yorkshire Ltd

Suite 2, 56 Gowthorpe



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As Search Code subscribers, our conveyancing search company adheres to all procedures.

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